The platform
Your customers interact with you across multiple platforms. Our AI brings all that data together to understand behavior deeply and automate actions that drive better engagement and growth.
Compliance-first. Visibility-driven. We are here to build the trust.
The approach
Three phases. Your pace. Total visibility.Never fly blind. Ever.
Zero Risk. Pure Intelligence.
AI becomes your silent observer, absorbing every customer interaction across all channels. See patterns emerge, sentiments shift, and behaviors cluster—all without changing a single thing about how you operate today.
“See everything. Change nothing. Know more than ever before.”
See Tomorrow's Actions Today.
AI drafts responses, suggests actions, and predicts outcomes—but nothing goes live. You see exactly what would happen before it happens. Compare AI suggestions against your top performers. Build trust through complete transparency.
“Trust is built in the lab, not on the live floor.”
Automate What You Trust. Control Everything.
Choose your battles wisely. Automate the repetitive, the proven, the confident. Keep manual control where human intuition matters most. Every automated action remains visible, traceable, and instantly reversible.
“You're not surrendering control—you're amplifying it.”
Every insight visible. Every action testable. Every automation reversible.
Start with zero risk in Phase 1—completely free.
No credit card • No commitment • No risk
In practice
Real automations you can deploy. Real insights you'll discover.All transparent. All testable. All yours.
Automatically detect purchase intent in conversations and guide customers from inquiry to completed order or booking.
Trigger
User submits a query or shows purchase intent
Action
Auto-respond with contextual details, guide through booking/order flow, and escalate to human agent if needed
Outcome
Higher conversion rate from inquiries to successful bookings and orders
“Intent detected. Journey started. No human required.”
Detect when customers repeatedly hit usage limits or friction points, and automatically suggest upgrades exactly when they need more capability.
Trigger
Customer reaches a key usage limit twice within 7 days
Action
Present a contextual upgrade prompt highlighting only the features blocking their progress
Outcome
3.2× higher conversion compared to generic upsell campaigns
“The right offer at the right moment beats any campaign.”
Automatically tailor experiences based on customer behavior, engagement, and value.
Trigger
User is classified into the 'Power User' behavioral segment
Action
Enroll in beta programs, unlock advanced capabilities, and assign a dedicated CSM
Outcome
Increased product engagement with reduced reactive support load
“Power users deserve power treatment.”
Detect early disengagement patterns and automatically re-activate users with personalized, behavior-aware messaging.
Trigger
User inactive for 30 days after a period of high historical engagement
Action
Deliver a personalized re-engagement message highlighting their most-used features and recent improvements
Outcome
18% reactivation rate compared to 4% from generic campaigns
“Win-back starts before they're gone.”
Turn negative feedback signals into automated recovery actions that reduce churn and rebuild trust.
Trigger
Customer submits a low satisfaction or NPS score
Action
Automatically alert the relevant team, initiate a follow-up workflow, and track resolution to closure
Outcome
Reduced churn risk and measurable uplift in promoter conversion
“Turn detractors into your next case study.”
Track how customers engage on WhatsApp, Instagram, and Messenger—month by month, channel by channel.
Total Conversations
1,041
Leading Channel
547 conv. (52.5%)
All channels showing positive growth. WhatsApp leads with 52.5% of total volume.
“Every channel tells part of the story. We read them all.”
Automatically classify every conversation into product inquiry, complaint, bug report, or purchase intent.
Total Conversations
3,237
+6.8% from last month
Top Category
Product Inquiry
38.5% of total volume
“Know why they reached out before you respond.”
See how much of your business runs on autopilot—orders, queries, and where human intervention was needed.
Handled by AI
95.9%
Required Human
28
In June, AI handled 655 conversations—only 28 needed a human. That's a 95.9% automation rate.
“See exactly how much runs on autopilot—and where humans still shine.”
Monitor ignored leads, test coverage, and operational risk to keep your AI agents reliable and accountable.
97.8%
6-mo avg: 96.1%
Missed Leads
1.5%
6 of 412 conversations
Scenarios Absorbed
58
Real-world test cases
Compliance risen to 97.8% with missed interactions trending downward. Operating within safe bounds and improving over time.
“Accountability built in, not bolted on.”
These are just examples. Your data will reveal your unique opportunities.
What we bring
We don't just build solutions — we design systems that grow with your business.
Not magic. Mechanism.
Most AI tools give you a black box and a promise. We build AI that shows its work — every insight traced back to real customer behavior, every automation tested before it runs. Our systems observe, learn, and act within boundaries you define. Transparent by design. Auditable by default. And unlike most AI solutions, ours gets measurably better the longer it watches your customers.
“The best AI is the kind you can interrogate.”
See everything. Miss nothing. Act fast.
Most businesses are flying blind across their customer channels. They have data — but it's siloed, delayed, and hard to act on. We unify your customer interactions across WhatsApp, Instagram, Messenger, and beyond into a single, real-time view. Sentiment. Intent. Friction points. All visible. All timestamped. You stop guessing. You start knowing.
“You can't fix what you can't see. We make sure you can see everything.”
Control that scales. Confidence that compounds.
Automation fails when you don't trust it — and you can't trust what you can't see. That's why every automated action in our system is previewed, tested, and reversible. You decide what gets automated, when, and on what terms. As confidence builds, you scale. As the AI learns, it improves. You're never locked in. You're always in charge.
“Automation isn't about replacing your judgment. It's about applying it at scale.”
Not vanity metrics. Real business outcomes.
Insights without impact are just dashboards. Every feature we build traces back to a business outcome — fewer churned customers, more completed orders, higher engagement from the segments that matter. We track what moves your business: conversion rates, reactivation rates, cost per resolution. If it doesn't affect revenue, we don't surface it.
“The metric that matters most is the one on your revenue line.”
The difference between good and great often comes down to having the right partner.
Novelty Lab
Lalitpur, Kathmandu, Nepal
Mon–Fri · 9AM–6PM NST